RESTOCKING FEES:

Any cancelled or returned orders will be charged a 20% restocking fee. Restocking fees are used to offset certain unrecoverable costs incurred by Altitude Industries triggered by your order.  These include costs such as credit card processing fees, inbound shipping costs from the manufacturer, actual costs incurred to offer free shipping, lost opportunity costs due to passing up other buyers who could not purchase the product once it was sold, cost of packing and shipping materials and labor, etc.

The restocking fee is calculated as 20% of the pre-sales tax order total. Any shipping and handling costs charged are non-refundable. In the event that a customer has placed a down payment 

DOWN PAYMENT DEPOSITS:

At the discretion of Altitude Industries, we may offer the customer the opportunity to make their purchase with a partial upfront payment  which may be labeled as a "down payment", "down payment deposit" or "deposit".  The remaining balance of the purchase is due in full before Altitude Industries can install or ship the products, or allow them to be picked up. Unless otherwise stated, payment in full, is due within 30 calendar days of the down payment deposit. Altitude Industries cannot hold products longer than 30 days, at which time arrangements must be made to continue holding your order. This may include paying for storage or issuing a credit according to our Refund Policy. 

Down Payments are NOT refundable deposits.  By making a down payment, 

Stock not guaranteed w/out payment.  Stock can't be held w/out payment. Lead times for out of stock items vary. In-stock dates are estimates only. Stock must be shipped or picked up within 30 days of the in-stock date, or storage fees apply. By making payment, the customer agrees to pay the full MSRP of the product shown, plus applicable tax regardless of future sales or promotions by Altitude Industries, or the manufacturer.   All payments (including deposits, down payments, partial payments) are non-refundable. No returns or exchanges.  Reimbursements or refunds are made by check, minus 10% restocking fee. Warranty issues must be resolved directly with the manufacturer.  Modifying your vehicle by adding aftermarket products has inherent risks, including but not limited to; driving characteristics on/offroad, performance, leaking, wind noise, etc. By making this purchase, the buyer assumes all liability for modifying their vehicle.

ORDER CANCELLATION POLICY:

Once payment has been made, an order may be cancelled, however there will be a restocking fee.  This fee covers certain non-recoverable costs incurred by Altitude Industries that are triggered by you placing an order.  Examples include, but are not limited to; credit card processing fees, bank charges, shipping costs, storage costs, and opportunity costs (such as passing up other potential product buyers because the product is being held for you after you place your order).  In some cases, we must order your product from the manufacturer, and it may not be possible for us to cancel our order with our supplier. 

Orders that have already been shipped, picked up, or installed can no longer be cancelled.  They must be returned or exchanged according to the Return Policy. See the section below.

To read about how refunds are issued for cancelled orders, refer to the Refund Policy section below.  Custom Product orders may not be cancelled for any reason. See the Custom Product section below. 

To request an order cancellation, please send us an email at altitudeindustriesllc(at)gmail.com with a complete explanation as to the reason or circumstances for the cancellation request. 

RETURN POLICY:

Returns are quite costly for both the customer and Altitude Industries. As-such, it is our goal to avoid cancellations, returns or refunds.  Please contact us with any concerns about your order, we are here to help.   

If you are unsure about any aspect of a product you are considering purchasing from our website or retail store, please contact us before purchasing it. We provide comprehensive customer service and we are happy to answer any and all questions you may have regarding the fit, finish, function, or any other aspect of the product you are interested in.   Please note that exchanges are considered returns, and are handled according to the same terms and conditions as a return. 

Altitude Industries accepts returns on most products (see exclusions below) for a period of 14 days from confirmation of delivery to the customer. 

To request a return, exchange, or refund, please contact us at: altitudeindustriesllc(at)gmail.com. We will advise you on how to proceed with the specific product you are inquiring about. 

DO NOT PUT YOUR RETURN IN THE MAIL WITHOUT FIRST CONTACTING US.   

DO NOT RETURN PRODUCTS TO THE PRODUCT MANUFACTURER, THEY WILL NOT ACCEPT YOUR RETURN. 

Returns are subject to a 20% restocking fee.  Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer. 

To be eligible for a return, your item must meet the following minimum requirements:

• Products must be in BRAND NEW condition, which includes but is not limited to the following criteria: no signs of use, no signs of installation or mounting of the item, no dirt/dust, pet hair scrapes or scuffs.  The item must be in its original packaging, and have all of its original tags, and must include all of its original hardware, brackets, fasteners, manuals, paperwork etc. 

• Provide a copy of your sales receipt

• Only items purchased at Altitude Industries may be returned

• Serial numbers on the returned product must match serial numbers recorded in the documentation from your purchase at Altitude Industries

Any refunds will be refunded according to our Refund Policy section below.  

Please note: due to the cost and difficulty of shipping certain items, we DO NOT ACCEPT RETURNS on products made by the following brands:  

• iKamper

• RLD Design

• Freespirit Recreation

If a non-returnable product is damaged in shipping to the customer, has manufacturing or workmanship defects, or is missing parts or pieces, please contact us so we may handle the issue according to the appropriate manufacturer’s warranty, or a shipping insurance claim. See the Altitude Industries Terms & Conditions and Shipping Policy for more information. 

If your return request is approved by Altitude Industries, you will need to ship the product back to us.  Please purchase shipping tracking and insurance for your return shipment. Please photograph the item including its condition prior to shipping, its packaging, and the sealed final shipping package prior to shipping it.  If the item is damaged during return shipping, this documentation will help you file a shipping claim with your shipping carrier. We cannot accept any shipments at our warehouse that arrive damaged. In the event your item is lost in return shipping, you will need to file a claim with your shipper.  We will not issue a customer a refund on a product that is lost during return shipping. Returns may be delivered to our retail store during normal business hours in person rather than shipping them. 

Once your return item is received by our warehouse, and inspected by our team, you will be notified of approval or rejection of your refund request.  If the item is approved for return, your refund will be processed.  

REFUND POLICY:

Refunds may be processed using the same method by which the initial payment was made, or we reserve the right to process payment by sending a physical paper check to the customer's address via the United States Postal Service. Please note it may take 14 days, or longer, to process an authorized refund.  Once we issue a refund, we will be unable to provide any further updates on the status. If you are not seeing the funds in your account, please follow up with your financial institution. It may take several days or weeks for the funds to post to your account.

CUSTOM PRODUCTS:

Custom Products do not follow our standard cancellation, return, or refund policies.  Custom Product orders may not be cancelled, returns, exchanged or refunded. A Custom Product is defined as any product that was tailored to the customer’s specific desires which may include, but is not limited to, non-standard colors, sizes, options etc.   An item also becomes a Custom Product once it has been modified at the request of the customer, such as by making irreversible modifications like painting it, or drilling holes, or making changes to the product that cause it to no longer be sellable as “brand new”..  Custom Products may also include non-stock items ordered specifically for the customer. For example, products ordered for the customer as part of a custom vehicle or product build are considered Custom Products. Some examples of items that fall into this category are materials needed for your unique vehicle build or custom product; steel, aluminum extrusions, fasteners, hardware, custom made brackets, electrical wiring, etc.   This could also include multiple standard products which have been assembled or combined for a custom build (example, roof rack installed on a truck canopy, or rootop tent installed on a roof rack) for a customer. By assembling and installing these products, they can no longer be considered “brand new” and are no longer returnable. (see the Refund Policy)